Customs

Unboxmall ships items globally and is not liable for any customs fees or taxes applicable to items purchased from Unboxmall. Your country may charge import duties on items ordered through Unboxmall. We strongly recommend that you familiarize yourself with your local customs policies before placing an order. If you have questions about this issue, please submit a ticket.

Customs Statement

Unboxmall is not responsible for the collection or refund of any extra fees related to customs or payment processes. We cannot be held accountable for any package that does not clear local customs and is destroyed due to being illegal in the destination country. Customers are solely responsible for complying with local laws. Any import tax that may occur is the sole responsibility of the customer. By ordering from Unboxmall, you agree to be solely responsible for all import taxes and duties that may be charged when your parcel passes through local customs. We advise you to check local regulations before ordering from us. Unboxmall cannot provide advice or information on tax rates and customs charges in your country.

If a buyer refuses a package due to import duties or taxes, the buyer is fully liable for all costs involved. This also applies to any import duties or taxes incurred during the return process.

Customs Statement for Brazil

According to Brazilian Customs policy, all orders sent to Brazil may incur taxes when passing through customs, regardless of the product, type of freight chosen, declared value (a real value should be declared for orders to Brazil), or packaging size. The tax rate is set by the Federal Revenue Service of Brazil, with a single rate of 60% on the import value (including merchandise, freight, and insurance, if applicable). Additional fees, such as ICMS, may apply depending on the recipient's shipping address and chosen freight rate.

Customs fees are not collected at the time of purchase on Unboxmall. The valuation of merchandise is determined by the Federal Revenue, and customers may request a revision of the tax by presenting documentation proving the value paid for the product and completing the form at the agency or through the Post Office's online system.

Unboxmall is not responsible for collecting or refunding any extra customs fees, including import taxes, IOF, and administrative fees. By purchasing from Unboxmall, you agree to be solely responsible for any customs fees charged upon arrival in your country.

FAQs about European Union VAT

Q: What is the European Union VAT? A: Since July 1, 2021, cross-border goods delivered to destinations within the European Union (EU) are subject to VAT in accordance with new EU VAT rules. VAT (Value Added Tax) is a general consumption tax assessed on the value added to goods and services, ultimately borne by the final consumer. It is charged as a percentage of the price, including transportation fees and any additional services. More details can be found on the European Union official website:

• EU VAT Overview
• What is VAT?

Q: What is the VAT rate? A: The VAT rate varies depending on the type of commodity and the final destination country. The rate must be no less than 15%, and some countries offer a reduced rate for specific types of commodities. VAT is often levied based on the price, including goods and shipping fees. Find more details about the applicable VAT rate here:

• EU VAT Rates
• EU VAT Overview
• VAT Search

Q: Is there a difference between VAT and customs duties? Can I pay only one of them? A: VAT and customs duties are different types of taxes. VAT is a consumption tax paid when purchasing goods in a country, while customs duty is a tax imposed on goods transported across international borders. In addition to VAT, customs duty may be required on imported goods. Customs duty rates vary based on the nature of the goods and their origin.

Q: What is IOSS? A: IOSS (Import One Stop Shop) is a simplified process for importing VAT declaration for low-value consignments entering the EU. Under IOSS, customers do not need to pay import VAT directly; it is paid by us through the IOSS central system periodically. IOSS is optional and applies to consignments valued under 150 euros, sent directly from third countries to the EU. We have adopted IOSS to provide more convenience to our EU customers, though there are some limitations due to conditions set by our logistics partners.

Please Note: IOSS applies only to low-value consignments delivered by post or priority mail and is not applicable for consignments delivered by international courier services. Importation of consignments not using IOSS will still be subject to import VAT charged by customs authorities, which is payable by the customer.