Is Shipping Fee Included in the Prices?

Yes, all our products include shipping fees—everything comes with free shipping!

For items not labeled "free shipping," the shipping cost is already included in the price. Simply select your shipping country in the "Ship to" tab at the top of the page, choose your preferred shipping method during checkout, and enjoy a seamless shopping experience with no unexpected costs. If no specific shipping method is required, we will choose the best option to ensure timely delivery.

How Can I Track My Order?

You can easily track your order both during processing and after it has been shipped:

• During Processing: Monitor your order status on the "My Orders" page in your Unboxmall account.
• After Shipment: Once your order has been dispatched, you will receive an email containing tracking information and a link to track your package. You can also access the tracking details on your Order Details page.

How Do I Change My Delivery Address?

If you need to change the delivery address, please contact us as soon as possible. Once your order has been shipped, we cannot modify the address. Reach out to our Customer Service team or email us immediately!

What Shipping Methods Are Available and What Are the Estimated Delivery Times?

We offer a variety of shipping options to meet your needs. However, not all shipping methods may be available for every destination. Availability depends on your location and the reality of the shipping process.

Shipping Methods:

• Airmail/Registered Airmail: Typically arrives within 8-25 business days.
• Expedited Shipping (via DHL, FedEx, UPS): Delivery within 3-7 business days, ideal for those who need faster service.
• EMS (Express Mail Service): A reliable and affordable option that takes 5-10 business days.
• Standard Shipping (ePacket, PostNL, or local couriers): Takes 10-20 business days.
• Express Shipping (for U.S. local orders via USPS or UPS): 2-6 business days.

Note: Not all shipping methods are available for every region. Depending on your location and shipping feasibility, the most appropriate method will be selected. If no specific method is chosen, we will automatically select the best option for your order.

Note: While we strive to provide accurate delivery estimates, they are not guaranteed. Delivery times may vary based on the shipping provider, customs clearance, and your specific location, particularly in remote areas. If you have any concerns, our customer service team is here to assist.

Order Processing Time

Orders typically require a processing time of 1-4 days before shipment. For customized or personalized products, the processing time may be longer. We will inform you of any extended processing times applicable to your order.

Delivery to Remote Areas

We can deliver to remote areas, but additional fees may apply. Carriers like FedEx or DHL may impose a "remote area surcharge" if the delivery address is far from their main logistics hubs. In such cases, we will notify you in advance, and an extra fee—typically around $45—may be required. If you prefer to avoid this charge, Standard Shipping is a recommended alternative. We will refund any difference in shipping fees if applicable. Please be aware that remote area delivery charges depend on the actual delivery location.

How Do I Cancel an Order?

If you need to cancel your order, please contact us immediately. Once the order has been shipped, cancellations cannot be processed. Reach out to Customer Service or email us right away!

Important Note: Once the shipping process has started, any refund requests will have shipping costs deducted from the refund amount. This deduction may range from 20% to 60% of the product’s value, depending on the shipping costs incurred.