Declaration

Unboxmall is not liable for any taxes applicable to items ordered by our customers through unboxmall.com.

Please be aware that the exact valuation of taxes owed by customers depends on local tax policies. For more information, please consult your local customs authority.

If you have any special requests regarding the shipping method, please contact us after placing your order, and one of our representatives will assist you with your inquiries.

Please note that if an order is not accepted upon delivery or if the customer refuses to pay the customs fees before receiving the order, the customs officer may destroy the item or send it back to us. In such cases, the customer is solely responsible for covering all incurred expenses, including shipping and taxes.

Why is the delivery taking so long?

Various factors can contribute to delivery delays, including weather conditions, transfers, customs clearance, or other country-specific reasons. For estimated delivery times, please refer to our Shipping Guide for more information.

Here are some actions customers can take to resolve the issue as quickly as possible:

• Track your order by regularly checking the real-time tracking results on the courier's website.
• Contact our customer support for any assistance related to your order.
• If your order's tracking status has not been updated for an extended period, please contact the logistics (courier) support for more information.
• Ensure that the shipping information you provided, including your name, address, contact details, and other relevant information, is accurate.

Note:

When selecting Airmail, please choose registered Airmail instead of unregistered Airmail, as the latter does not provide a tracking number, making any estimation of arrival unreliable.